Frequently Asked Questions

I cannot lower the legs/tray enough to meet the top of the panels.

If you are using a Baseboard Kit, check that you have screwed the leg mounting brackets from the Panel Riser Kit directly into the baseboard without the circular base plates.

  

What is the purpose of the recommended Baseboard Kit?

The kit is intended to provide a secondary platform for the tray to sit on in difficult installation situations and where rigidity is compromised e.g. settlement or other forms of excess movement.

 

On a raised installation can I adjust the legs to give a gap smaller or bigger than 96mm under the edge of the shower tray?

The leg assemblies themselves can be adjusted nominally from 75mm to 113mm. However, the baseboard kit is 18mm and the panels are 95mm high without using an alternative. The waste unit requires a minimum gap of 80mm to fit under the tray without recessing into the floor.

  

On a raised installation can I remove the panels at a later date?

Yes, the panel assembly is designed to enable ease of removal to inspect the plumbing or to adjust the feet if required.

  

The panels in my solutions kit are shorter than the shower tray is this normal?

Yes, the panels are used in conjunction with the brackets provided and consequently have adjustment space.

 

What is the joining bracket for?

The bracket is supplied as part of the standard pack however; it is not normally required for ‘Solutions’ panel systems.

  

Can I cut large areas of my tray?

Yes, providing that the outer dimension of the enclosure is maintained and that the waste outlet area is not affected.

 

Why is there water retaining on the surfaces of the tray?

Check that the shower tray is level (top outer edges only) as it is normal for small amounts of localized water to be retained, especially on textured finished trays such as Minerals Slate trays and Anti-Slip.

 

Water escapes from a fitted walk-in or frameless enclosure.

It is normal for spillage to occur from walk-in or frameless type enclosures, consider fitting a threshold seal or changing to a fully framed enclosure.

 

Water escapes from a fitted walk-in or frameless enclosure.

It is normal for spillage to occur from walk-in or frameless type enclosures, consider fitting a threshold seal or changing to a fully framed enclosure.